Tigroclub Privacy Policy – How Your Personal Information Is Protected

1Introduction & Overview

This Privacy Policy applies to the tigroclub (https://tigroclub.vu) platform and its mobile applications. It explains what information we collect when you use tigroclub, why we collect it, and how it is used.

We believe privacy is a fundamental right. That's why this policy is deliberately written in simple language—avoiding complex legal jargon, in English, so you can easily understand what's happening with your information.

By opening an account on tigroclub or using the platform, you accept this Privacy Policy. If the policy changes, we will notify you in advance.

2What information is collected

Tigroclub collects two types of information—what you provide directly and what is generated automatically during platform use.

What you provide directly:

• Full Name & Date of Birth
• Mobile Number & Email Address
• Current Address
• ID information (for KYC verification)
• Payment-related information (mobile banking number or e-wallet details)

Automatically collected information:

• IP address and device information
• Browser Type & Operating System
• Platform activity logs (login times, page visits)
• Transaction History & Betting Activity
• Cookie and tracking information (detailed below)

3How Information Is Used

Tigroclub uses your information for the following purposes:

• Account management: Login, security verification, password reset.
• Payment Processing: Accepting deposits, processing withdrawals, and maintaining transaction records.
• Legal compliance: KYC verification, age confirmation, and compliance with international financial regulations.
• Communication: Sending promotional offers, updates, and support-related messages.
• Security: Fraud detection, multi-account prevention, and platform security.
• Service improvement: Analyzing user experience to improve the platform.

We never sell your information to advertisers. If you don't want to receive promotional emails, you can unsubscribe at any time.

4Information Sharing & Third Parties

Tigroclub never sells or rents your personal information. However, in certain specific circumstances, limited information is shared with trusted partners:

• Payment Provider: Information required for transaction processing—such as mobile banking or e-wallet service providers.
• KYC service provider: For identity verification—through fully secure channels.
• Legal authorities: Upon receipt of lawful government or court orders—we are obligated to comply with the law.
• Game providers: During Live Casino or slots gameplay—only information necessary for game operation.

All partners are contractually bound to comply with Tigroclub's privacy standards. They cannot use your information for other purposes.

5Cookies and tracking technologies

Tigroclub uses cookies to improve your platform experience. Cookies are small files stored in your browser.

Types of cookies we use:

• Essential Cookies: For login sessions and security—the platform will not work without these.
• Functionality cookies: To remember your preferences and settings—such as language, theme.
• Analytics Cookies: To understand how the platform is used—does not personally identify you.

Cookies can be disabled in browser settings, but some features may not work. We never use third-party advertising tracking cookies.

6How Long Information Is Retained

Tigroclub does not retain your information longer than necessary. Retention periods depend on the type of information:

• Account information: As long as the account is active. If the account is closed, it is deleted after 6 months (unless legally required).
• Transaction Records: Must be retained for up to 5 years in accordance with financial regulations.
• KYC documents: Minimum 5 years after account closure—for legal requirements.
• Support conversation: Up to 2 years—for service quality improvement.
• Log Files: Automatically deleted after 90 days.

Data is securely deleted after a specified period—no retention in backups.

7Your privacy rights

As a tigroclub user, you have several important rights over your own information:

To exercise these rights, contact the tigroclub support team. Your request will typically be processed within 30 days.

8Children's Privacy

Tigroclub strictly prohibits use of the platform by anyone under 18 years of age. We do not knowingly collect information from minors.

If we discover that a minor has opened an account, that account will be closed immediately and all collected information will be deleted.

If parents believe their child is using tigroclub, please contact our support immediately.

9Our Information Security Measures

Tigroclub uses industry-standard technology to protect your information. Not just promises—security is technically ensured.

• SSL/TLS encryption: All communication between your browser and our servers is encrypted.
• Database Encryption: Sensitive information (passwords, payment details) is stored in encrypted form.
• Access control: Only authorized personnel can access necessary information.
• Regular Security Audits: Third-party experts review our systems regularly.
• DDoS protection: Advanced measures to prevent server attacks.
• Two-Factor Authentication (2FA): Option to add an extra security layer to your account.

However, 100% security on the internet cannot be guaranteed. In the event of a security breach, we will notify affected users within the legal timeframe.

10Policy Changes & Contact

Tigroclub may update this Privacy Policy as needed. In case of significant changes, advance notice will be sent via email registered to your account or push notification in the app.

The latest version of the policy is always available on this page. The update date is shown at the top of the page.

For any questions, complaints, or requests regarding privacy, contact our support team. We're ready to help in English and aim to respond within 30 days.